Privacy Policy

Lafayette Luxury Concierge Services Private Limited and its affiliates (collectively, “Lafayette Luxury Concierge,” “we,” “us,” or “our”) respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with our services, including our website, concierge services, and any related platforms (collectively, the “Services”).

We encourage you to read this Privacy Policy carefully. By using our Services, you agree to the practices described herein.

1. Personal Information We Collect

We may collect the following categories of personal information:

Information You Provide to Us

Name, address, email address, and phone number
Payment details and billing information
Identity verification details (e.g., government-issued ID, if required)
Travel, dining, shopping, and lifestyle preferences
Any additional information provided during inquiries, service sign-ups, or communications with us

Information We Automatically Collect

When you visit our website or use our Services, we may collect:

Technical data (e.g., IP address, browser type, operating system, device information)
Usage data (e.g., browsing activity, page interaction, clickstream data)
Location data (if enabled and authorized by you)

Information We Receive from Third Parties

We may receive your personal information from:

Business partners, service providers, or affiliates
Publicly available sources or social media platforms
Your issuing bank or payment service provider (for authentication purposes)

2. How We Use Your Personal Information

We use your personal information for the following purposes:

Service Fulfillment: To process concierge requests, reservations, bookings, and inquiries.
Customer Support: To communicate and respond to your requests.
Personalization: To provide tailored recommendations based on your preferences.
Marketing & Promotions: To send offers, newsletters, and promotions (opt-out options available).
Security & Fraud Prevention: To detect, investigate, and prevent fraudulent or illegal activities.
Legal Compliance: To comply with applicable laws and regulations.

We process your data only when we have a valid legal basis, such as your consent, the necessity to fulfill a contract, or compliance with legal obligations.

3. When We Share Your Personal Information

We do not sell your personal information. However, we may share it in the following circumstances:

With Business Partners & Service Providers

To deliver our Services, we may share your data with:

Hotels, airlines, restaurants, and event organizers
Payment processors to facilitate transactions
IT service providers for website hosting, maintenance, and security

Within the Lafayette Luxury Concierge Group

We may share your data with affiliates and subsidiaries for operational and customer service purposes.

Legal Compliance & Business Transfers

We may disclose your data:

To comply with legal obligations, court orders, or regulatory requirements
During business transfers such as mergers, acquisitions, or sales

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and collect analytics. You can manage your cookie preferences via browser settings.

Types of Cookies We Use:

Essential Cookies: Required for website functionality
Analytics Cookies: Used to track website performance
Marketing Cookies: Deliver targeted ads and promotions

Opting out of cookies may affect website functionality.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of your data.
Correction: Request updates to inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal obligations).
Opt-out: Withdraw consent for marketing communications.
Restrict Processing: Limit how we use your data.

To exercise these rights, contact us at [email protected].

6. How We Protect Your Personal Information

We implement security measures to safeguard your data, including:

Encryption and secure storage
Access controls and authentication measures
Regular security audits and risk assessments

While we strive to protect your data, no internet transmission is completely secure. If you suspect unauthorized access, contact us immediately.

7. Data Transfers & International Processing

As a global service, your data may be transferred to countries with different data protection laws. We ensure adequate safeguards, such as standard contractual clauses, for international data transfers.

8. Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

9. Links to Third-Party Websites

Our website may link to external sites. We are not responsible for the privacy practices of these third-party websites. Please review their policies before sharing personal data.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Significant updates will be communicated via email or website notifications.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: [email protected]
Phone: +91 89229 89229

12. Updates to This Privacy Policy

Lafayette Luxury Concierge Services Private Limited reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date” to keep you informed of how we process your personal data.

This Privacy Policy does not create any contractual or other legal rights beyond those required by applicable data protection laws. We encourage you to periodically review this page for the latest updates on our privacy practices.

Effective Date: 07 January 2025

Lafayette Luxury Concierge Services Private Limited.